DESIGN AND IMPLEMENTATION OF COMPLAINT MANAGEMENT SYSTEM A CASE STUDY OF FEDERAL UNIVERSITY OF TECHNOLOGY, MINNA
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- NGN 3000
ABSTRACT
This project titled: DESIGN AND IMPLEMENTATION OF COMPLAINTS MANAGEMENT SYSTEM, is a web-based application that can be accessed throughout the campus. This work was designed to aid the framework for an existing system which is manually based having demerit of inaccuracy, insecurity and poor performance. The obvious merit of online complaint handling system prompted this project to see ways of integrating our appeal process to the internet for speed, efficiency, security, accuracy, and reliability for student satisfaction. The system was implemented using HTML formatting language, MySQL database management for data keeping and JAVA programming language for server side program.
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